Refund policy

Refund Policy

Assistance is available via our Help Center.

Returns & Exchanges
Return or exchange requests for eligible products must be submitted within 30 days of delivery. If more than 30 days have passed since delivery, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Underwear

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at onebonebrand@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
Size or fit not right? You can request an exchange within 30 days of delivery, subject to our eligibility requirements and stock availability. Exchanges are also available for defective or damaged items. If you need to exchange it for the same item, send us an email at onebonebrand@gmail.com and send your item to: 3518 Griffith, Saint-Laurent, QC H4T 1A7, Canada.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 3518 Griffith, Saint Laurent, Qc, H4T 1A7

Return shipping is free for eligible returns. No return-shipping cost will be deducted from your refund. Original shipping charges are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please note we cannot ship to P.O Boxes.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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