Swap Protect

Shipping protection that delivers

STRESS FREE SHOPPING

EASY CLAIMS

Shop with 100% confidence by protecting your parcel with Swap. Should things not go to plan, a claim is just a few clicks away.

FAST REPLACEMENTS

Should your protected package go M.I.A., Swap Protect will arrange to have all products be re-despatched to you.

QUICK REFUNDS

If your product is no longer available, Swap Protect will give you a full refund including shipping costs.

Net Zero Shipping

Swap Protect offsets CO2 from the logistics of your purchase by planting trees every time you protect your shipment.

HOW IT WORKS

STEP 1: ORDER TO PROTECT

Every ONE BONE order includes Swap Protection, giving you added peace of mind your package will arrive.
STEP 2: TRACK

Once your order is on its way to you, keep an eye on your shipment throughout it's journey. If your parcel is marked as delivered but has gone missing or is presumed lost, this is where Swap Protect has your back.
STEP 3: MAKE A CLAIM

Things don't always go to plan. If you need a make a claim, simply visit our portal, fill out your details and then follow the simple steps for a quick and easy resolution.

DON'T SWEAT IT, WITH SWAP PROTECT.

We've partnered with Swap Protect to bring you premium peace of mind when shopping with ONE BONE.

Simply check out and with Swap Protect, should your order not reach you, in perfect condition, we'll replace or refund your order within 48 hours of submitting your claim.

Plus, every shipment you Swap Protect becomes carbon neutral with Tree Nation 🌲🌲🌲