Shipping & Returns
ONE BONE processes orders within 24-hours of placement. Orders ship, Monday – Friday, excluding major Canadian holidays.
Orders in Canada over $250 CAD, and orders in the US over $200 USD will have an option to select free shipping. You must select the free shipping option to receive free shipping. If you are returning an item from an order with free shipping, $20CAD will be deducted from the refund price.
Orders and Shipping to Multiple Locations
At this time, we are unable to ship a single order to multiple addresses. If you need to ship your purchases to multiple addresses, please place separate orders for each address.
Applicable sales tax will be added on all orders based on the shipping address. The amount of sales tax is estimated until the order has shipped and shipping information has been sent.
Sales tax is applied to your order in accordance with your individual state tax guidelines and is approximate. The actual taxes charged to your credit card will reflect the applicable state and local sales taxes, and will be calculated when your order is shipped
Where do you ship to?
We are produced in Montreal, Canada 🇨🇦 and we ship worldwide.
Returns and exchanges
For any returns & exchanges use our returns portal. If you need any help please email email@example.com to initiate a ticket.
We want you to be as satisfied as possible. We are here to help guide you to make sure you get the right size and cut. If you have any questions, feel free to ask us on Instagram, Facebook or by email at any time of day.
If you receive something and it doesn’t fit, please message us directly and we would love to make sure you end up getting exactly what you were expecting.
Please be aware that the possibility of a return is only if the merchandise is returned in its original packaging. Items that have been worn and/or washed are not eligible for a return or exchange.
In order to provide you with the opportunity to shop instantly once you initiate a return, we require your credit card information. All exchanges are processed instantly. You'll only pay if your return isn't in the mail within 14 days.
Our address is:
If you are returning an item from an order with free shipping, $20CAD will be deducted from the refund price.
Please note that all orders shipped outside of Canada and the US are final sale and non-refundable, and cannot be exchanged.
All sale merchandise is final sale during promotional sale events. Final Sale items cannot be returned or exchanged.
*if there is an exception and we are able to refund or exchange a sale item, shipping will not be able to be refunded.