Step 1: Receiving & Processing Your Order
When you place an order on our website, it doesn’t just disappear into a void. It lands directly in our Montreal warehouse, where our team immediately processes it. Unlike big-box retailers that handle thousands of random orders with no personal touch, we know exactly who our customers are. If this is your first time ordering, we see it. If you’ve ordered from us before, we recognize that too. This means we can tailor the experience—whether that means checking in on your past purchases or making sure you get notified about future drops that match your style.
Because we handle our own orders in-house, there’s no delay in processing. The moment your order comes in, it’s time to pick, pack, and ship.
Step 2: Picking the Perfect Fit
After processing, your order goes straight to the warehouse floor, where our team carefully selects each item. Every One Bone piece is stored in an organized, easy-to-access system, ensuring that the right size, color, and style are pulled for every order.
Since fit is everything to us, we know how important it is that what you receive is exactly what you expect. A well-organized system means we can move quickly while keeping every order accurate and high-quality.
Step 3: Packaging & Shipping
Once your order is picked, it’s time for packaging. At One Bone, we take pride in making sure every package is sealed and protected so that when it arrives at your door, it feels like unwrapping something special. Whether you’re in Canada, the U.S., or anywhere worldwide, we partner with the best carriers to ensure fast, reliable shipping.
Because we’re a direct-to-consumer brand, we don’t just send your order and forget about it. We track every shipment and ensure a timely delivery. If there’s ever an issue, we’re here to handle it directly, making sure your One Bone experience is smooth from checkout to delivery.
Why Being a Direct-to-Consumer Brand Matters
We’re not just a brand you buy from—we’re a brand you engage with. We talk to our customers daily, whether it's in DMs, live sessions, or face-to-face at events throughout the year. We hear your feedback, we celebrate your wins, and we take what you say to heart when creating the next product. Because at One Bone, we’re more than just a retailer. We’re a community, built by and for men who care about fit, quality, and confidence.
Watch the Full Behind-the-Seams Episode
Want to see it all in action? Watch Behind the Seams Ep. 1 where Adam and Clint take you inside the One Bone warehouse and break down exactly how we get your orders shipped out.
And if you haven’t yet, make sure to hit that subscribe button for more exclusive behind-the-scenes content.
